Press Releases

HOUSTON - Sikorsky Aircraft Corp. announced plans today to launch a comprehensive "end to end" online survey of all commercial and military customers as part of a new Customer Loyalty Program designed to create a best-in-class customer experience. Sikorsky is a subsidiary of United Technologies Corp. (NYSE:UTX).

Sikorsky officials made the announcement at the Heli-Expo aircraft show in Houston. The survey will measure every aspect of the customer experience, from the proposal and contract stage, to delivery of an aircraft, to field support including provision of spare parts, training and all other services. For this project, Sikorsky is working with Harris Interactive, a world leader in market research and customer commitment modeling.

Sikorsky's commercial and international military customers will begin receiving the survey March 5, and the U.S. government customer will receive it in April. Customers will have approximately three weeks to respond.

"Customers are the key to our business, and we want to know exactly what they are thinking and what they need so we can provide it in the manner and within the time they expect," said Stephen B. Estill, vice president and chief marketing officer. "Our goal is to be a 100 percent customer driven business. The survey itself was initiated in response to customer feedback, and qualitative customer interviews were conducted before the survey was designed in order to ensure we were focusing on all the areas important to them. "

All customers who participate in the survey will receive a summary of the final results. Customers who wish to participate but have not received the launch email from Sikorsky can contact the company at marketing@Sikorsky.com.

Sikorsky Aircraft Corp., based in Stratford, Conn., is a world leader in helicopter design, manufacture, and service. The company's mission statement reflects its long commitment to safety and innovation: "We pioneer flight solutions that bring people home everywhere . every timeT." United Technologies Corp., based in Hartford, Conn., provides a broad range of high technology products and support services to the aerospace and building systems industries.

Harris Interactive is one of the largest and fastest-growing market research firms in the world. The company provides innovative research, insights and strategic advice to help its clients make more confident decisions which lead to measurable and enduring improvements in performance. Harris Interactive is widely known for The Harris Poll®, one of the longest running, independent opinion polls, and for pioneering online market research methods. The company has built what it believes to be the world's largest panel of survey respondents, the Harris Poll Online. Harris Interactive serves clients worldwide through its North American, European and Asian offices, and through a global network of independent market research firms. More information about Harris Interactive may be obtained at www.harrisinteractive.com.